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VIRTUAL TECHNICAL SUPPORT |
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You have your network of computers in place and it all works. But without your own IT department and specialists how do you ensure that it all keeps working? That's where IIVS Virtual Technical Support can provide a full management service, so you don't have to worry about your IT, we'll worry for you. And ongoing we'll advise you as to what IT systems would make your business more efficient and therefore more profitable. |
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But we go way beyond that. We'll manage your entire IT infrastructure for you, from
the cabling right up through the network core, we'll look after your computer systems and ensure that the right level of support and maintenance is in place for all yourequipment and peripherals. |
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We can provide Problem Management, Change Management, Configuration
Management, Software Control, Service Level Management, Capacity Planning and
Contingency Planning. |
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Scheduled Support Services |
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Small businesses are typically reactive when dealing with technology problems and are often shocked when the bill for on-site support work arrives. We can offer a variety of support solutions around your network that are both cost effective and timely. |
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With our remote management capabilities and tools such as Microsoft Management Console (MMC) and Microsoft Operations Manager (MOM) we can provide pro-active support remotely from our location saving valuable time driving to the site. |
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Remote Scheduled Services |
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If your servers run Microsoft Windows 2000 Server or Microsoft Small Business Server 2000 we can set up a remote maintenance program for you and administer your network from our location. The following proactive maintenance services can be offered: |
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Review system and application event logs |
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Review performance logs and alerts |
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Manage server storage |
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Review backup logs |
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Review anti-virus logs |
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Assess Server health |
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Review UPS |
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Modify Users |
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Notify company contact of any issues or concerns and the solution. |
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We will ensure that the results or findings of the remote services are communicated to the primary contact at your site. |
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Emergency Help desk |
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Emergency, Help Desk means urgent support. Following a call from you or you’re your employees your remote IT help desk will do the need full to fix issues By coordinating with your employees and also your service providers. |
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